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Pay Range: $ 48,300.00 - $ 58,000.00
We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.
Remote Eligible: Hybrid
General Purpose of the Position
Under the direction of the Member Solutions Supervisor and Manager, this position is responsible for contacting members whose loan accounts (Consumer, Mortgage and VISA) are past due. Arranges for liquidation of balances through payments, collection or workout loans. Safeguards the assets of the credit union and determines collectability with initial review and analysis of past collection activity and risk to the credit union. Assists with administrative tasks by performing the following duties. Representative must be knowledgeable in all areas of the credit union operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES (includes the following). May perform other duties as requested or assigned.
Requirements
EDUCATION AND EXPERIENCE
Associate degree (A. A.) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS AND ABILITIES
Knowledge of collection procedures and related laws and regulations. Understanding of Credit Union loan products and policies. Familiar with default and enforcement clauses. Familiar with deposit programs, account ownership, and casualty insurance. Knowledge of personal computer operations, with an emphasis in Microsoft products, including Microsoft Excel and Word. Understanding of the U.S. Bankruptcy Code. Knowledge of Credit Union computer system in order to input and set up, new loans, file maintenance, transfers and all related transactions. Ability to apply verbal and interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is typically required to sit for long periods. The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop and reach with hands and arms. The employee will occasionally lift and/or move up to [10] pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. [Limited travel required to visit CU locations as needed.]
Core Competencies
MEMBER FOCUSED
Creates trust by building relationships and actively discovers the right solutions for Members and peers; understands that the credit union exists as a result of Member trust and loyalty in the organization and employees; is passionate and dedicated to meeting the expectations and requirements of internal and external Members.
COOPERATION AND TEAMWORK
Relates well to all kinds of people; builds appropriate rapport; works harmoniously with others; uses and understands diplomacy and tact; encourages collaboration; seeks opinions; is candid with peers; values working relationships. Readily puts in extra effort to accomplish important tasks.
DECISION QUALITY
Understands the member’s best interest is first; demonstrates decisions which are based on creating the best possible outcome for the member; makes decisions based on a mixture of analysis, wisdom, experience, and judgment; most recommendations and decisions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
PROBLEM SOLVING
Uses rigorous logic and methods to solve difficult problems creating effective solutions; is resilient and will own the solution and the problem; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
ACTION ORIENTED
Pushes self and others to achieve the best possible results for the Member, organization and employees; proactively seeks out opportunities; raises hand, rather than waits to be asked; not fearful of acting with a minimum of planning; understands that it’s OK to make a mistake (fail forward).
ADAPTABLE
Learns on the fly; is a relentless, versatile and an active learner; open to change; can learn new skills and knowledge; analyzes both successes and failures for opportunities to improve; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weaknesses and limits.
INNOVATION
A cultural mindset that supports new ideas, fosters experimentation and drives continuous improvement to deliver member value.
Combines and brings forward ideas in unique ways to make connections between disparate ideas; willingness to explore different lines of thought and suggestions and try new ideas through experimentation, views situations from multiple perspectives; brainstorms multiple approaches/solutions to benefit members.
We are an Equal Opportunity Employer, Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity/Religion/National Origin
Full Time
Banking
$38k-47k (estimate)
04/23/2024
06/22/2024
cuofco.org
FORT COLLINS, CO
100 - 200
1934
$50M - $200M
Banking
The credit union was founded by its original members in 1934 and for more than 70 years held the name of Colorado State Employees Credit Union. To better reflect our field of membership, Colorado State Employees Credit Union changed its name on August 31, 2007 to Credit Union of Colorado. Today more than 100,000 members enjoy the benefits of membership, and their credit union is worth more than $1 billion in assets. We have a long history of providing excellent financial products and services to our members, and will uphold our commitment to financial stability and quality service for generati ...
ons to come. Trust is the greatest determinant of success for Credit Union of Colorado and its membership. We create trust by building relationships and actively discovering the right solutions for our Members and each other. To be successful at our organization, you will need to do what is always in the best interest of our members. We look for people with diverse service and financial industry experience that have a passion to help others. Our motto is Here to Help, if this is one of your values, we encourage you to apply for one of our positions.
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The job skills required for Member Solutions Specialist (Collections) include Bank Secrecy Act, Building Relationships, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Solutions Specialist (Collections). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Solutions Specialist (Collections). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Solutions Specialist (Collections) positions, which can be used as a reference in future career path planning. As a Member Solutions Specialist (Collections), it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Solutions Specialist (Collections). You can explore the career advancement for a Member Solutions Specialist (Collections) below and select your interested title to get hiring information.